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Tech Support
The solution to YOUR problem is right here on this page.
Choose another product page by clicking one of the pictures above.
- Shut off anti-virus for 10 minutes then download and install a new copy of
All-Updates.rar.
- Install any program that you have not paid for. This will install a new copy of
LeMenu and required auxillary files.
- See if this has fixed your problem. If not, reboot your computer and try running
the program one more time.
Most Common Problems
Error 339 MSCOMM32.OCX or MSCOMSCTL.OCX or MSMASK32.OCX Missing
 ▲
These OCX files belong to Microsoft Windows and they are
supposed to already be on your
computer. However a few clients have reported that
one or more OCX file is missing or not properly registered.
Here's the Treskat EasyFix method:
- Download Error339.rar to your hard drive.
- Right Click to Extract with a RAR extraction utility like from 7-Zip.org
- Password is: unlock
- Change to Folder where you extracted the files.
- Right Click on the appropriate bat file,
Fix64.bat or Fix32.bat, then click Run as
Administrator.
- Not sure if your computer is 32 or 64 bit? Don't
worry, do both of them.
- You're done! Run the program that gave you the error
message and the problem should be solved.
Still having problems? Two solutions:
- Restart your computer to let Windows install any pending updates then run the fix again..
- Make 100% sure that you are following all of the directions EXACTLY as written.
- Did you unzip and then change to the folder where you unzipped?
- Did you Right Click and Run as Administrator?
- Did you Restart your computer and then try the Easy-Fix again?
If you still have problems (extremely rare) then here is an alternate method:
- In the folder where you unzipped Error339.zip are
files named MSCOMSCTL.OCX, MSCOMM32.OCX and MSMASK32.OCX.
- Using Windows Explorer, right click on the
one you are missing and then click on Copy.
- Navigate to C:\Windows\SYSWOW64 folder (for 64 bit)
or C:\Windows\System32 (for 32 bit)
- Right click in this folder and then click Paste.
- Make sure that this correct OCX file was
actually copied into the correct folder!
- Next, open an elevated Command Prompt. Here's
how: Locate the link for Command Prompt (Start>All
Apps>Accessories in Win7 or
All Apps in Win8) then right click and select
Run as Administrator.
- In the black Command Prompt window copy and
paste the correct line for your computer:
64 Bit Computers (choose the correct one or do
each one):
Regsvr32.exe C:\Windows\SysWow64\MSCOMCTL.OCX
Regsvr32.exe C:\Windows\SysWow64\MSMASK32.OCX
Regsvr32.exe C:\Windows\SysWow64\MSCOMM32.OCX
32 Bit Computers (choose the correct one or
do each one):
Regsvr32.exe
C:\Windows\System32\MSCOMCTL.OCX
Regsvr32.exe
C:\Windows\System32\MSCOMM32.OCX
Regsvr32.exe
C:\Windows\System32\MSMASK32.OCX
Here's a YouTube tutorial (from Howtech, not Treskat) that
explains the general process for copying and registering a
missing OCX.
https://www.youtube.com/watch?v=jWiBkU9soRU
Runtime Errors
 ▲
Your anti-virus program has probably blocked
or maybe even erased our software. Some
users allow anti-virus programs to do things
automatically and without notification.
Disable your anti-virus for 10 minutes,
download a fresh copy and try again. You
should also consider changing your
anti-virus settings to notify you before
taking action.
Treskat has been developing software for
locksmiths since 1982. We understand
that most locksmiths are not computer
experts so we've made it easy to
install. Our insallation files are
self-expanding exe files. Some
anti-virus programs see this as a threat
and if you are letting them do things
without telling you then you'll never
know what's happening. Configure your
anti-virus to ASK before deleting or
blocking.
Other solutions:
- Add the program to your
anti-virus exceptions list.
- Submit the offending
download, and our website
name, to your
anti-virus vendor for
examination.
- And remember, always RESTART
your computer after solving
a problem, just to be sure.
Printing
Problems
 ▲
First thing to do is
reboot your computer
in case some other
software you have
been using has
temporarily changed
the printer
settings. If that
doesn't work then
open Control Panel >
Devices and Printers
> Left click on the
printer that's
giving you a problem
> Click Printer >
Printer Preferences
or Properties and
look for a setting
to set the printer
at its default
settings.
Still not
working
correctly?
Treskat software
uses the
standard Windows
fonts Arial and
Courier. Every
Windows computer
should already
have these fonts
installed.
If these are
missing Windows
will substitute
something else
and the results
are usually not
pretty.
Printouts and
screens should
be very
clean, properly
aligned and
uniform. If not
then maybe these
fonts are
missing from
your computer.
Solution:
Download Fonts.zip
then unzip and
right click on
each file to
open with
Windows Font
Viewer. Click
Install and do
this for each of
the 3 files.
Reboot computer
and try again.
Missing
Masterkey
Systems
in
PM7
 ▲
If
your
Perfrect
Master
7
master
index
file
ever
gets
erased
or
corrupted
then
it
may
appear
that
your
master
key
systems
have
disappeared.
Start
Perfect
Master>Click
Options
in
upper
left
corner>Click
Rebuild
Index.
The
Rebuild
Index
feature
will
re-create
the
master
index
from
individual
files
that
have
not
been
artificially
altered,
corrupted
or
renamed.
Other
Problems
 ▲
For
all
other
problems,
read
the
on-screen
instructions!
(Start
program
and
take
the
choice
for
instructions.)
If
the
answer
is
not
there
then
email Sales@Treskat.com
with
your
name,
zip
code,
program
name,
Windows
vesrsion
and
the
EXACT
error
message
or
question
in
50
words
or
less.
Tech
Support
by
Email
 ▲
- Include
your
name,
zip
code
and
name
of
the
program.
- Copy
and
paste
(or
write)
the
EXACT
error
message
that
appears
on
the
computer
screen.
If
there
is
no
error
message
then
a
short
50
word
description
of
the
problem.
- Include
a
Content.txt
listing
of
the
Treskat
folder.
Here's
how:
- Use
your
favorite
File
Explorer
(aka
Windows
Explorer,
etc)
to
look
at
the
C:\Treskat
folder.
- At
the
top
of
the
list
(if
it's
sorted
by
name)
Left
Click
on
~Make_Content.txt.bat
- This
will
make
the
file
named
~Content.txt
which
will
also
appear
at
the
top
of
the
list.
- Attach
that
~Content.txt
file
to
your
email.
- Email Sales @Treskat.com
 
- Expect a fast answer,
usually
within
minutes
but
certainly
no
more
than
a
few
hours.
If
you
do
not
hear
from
us
then
the
email
that
we
sent
is
either
in
your
Spam
folder
or
the
automatic
"reply
to"
address
in
your
email
is
not
valid!
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